NetReports®: Proprietary Reporting for Effective Change Management
NetReports® delivers customer service and customer satisfaction data in real-time available 24/7. You have access to an array of intuitive tools your management team can use to access service and satisfaction key performance indicators quickly and easily.
NetReports® allows users to customize content to meet individual needs
NetReports® is both visual and intuitive, allowing users to drill down to underlying support measures to provide each user the power and flexibility to review exactly what they need:
Executive overviews to unit-level reports with quantifiable analytics and easy-to-use reporting tools.
Top-level report summaries can be viewed in the customizable overview dashboard.
The query and filter features allow users to quickly view any level of reporting detail down to individual store reports, shopper comments, customers' survey comments and even audio recordings for customer satisfaction programs using Interactive Voice Response (IVR).
You have full control over your management personnel's access privileges, allowing them to view the assessment results most pertinent to their areas of responsibility.
We compile, quality check, and transmit data online through Sinclair's secure servers within hours of data collection.
NetReports® Includes:
Action Plan Tracking
Advanced Analytics
Controlled Access Levels
Cross Tab Report
Custom Category Reports
Customer Call-Back Tracking
Customizable Dashboards
Customized Email Reports
GeoMaps
Individual Response Report
Individual Shop Reports
Multiple Graphical and Tabular Views
Multivariate Analysis
Performance Ranking Report
Pull Data from Multiple Sources Including OLAP Cubes
Reports Can Be Exported to PDF, JPEG, PNG, SVG, and CSV
Text Mining with Analytics
Top Box / Bottom Box Comparison Report
Trend Reports
Triggered Alerts
Video Mystery Shop Playback & Download
Voice Of The Customer, Audio Surveys